A phone system that tells you what happened
Most phone systems ring. myCloudPBX also reports, connects to your CRM, and comes with the people who built it, in Queensland, on the end of the support line.
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Reports that answer questions
Who waited, who gave up, who picked up. On screen or emailed.
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Call IQ reads the recorded calls
Transcripts, summaries and sentiment. In preview.
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Calls logged in your CRM
Dynamics 365, HubSpot, Zoho, Zendesk, Pipedrive, webhooks.
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Support included, hosted in Australia
Built in Queensland, answered here.
Answers, not just numbers
The Service Portal's reports run from a service level summary to a full call export, with the two insights that explain answering and call quality over time. Schedule any of them by email, or share an insight with a link.
- Wallboards you arrange yourself, with drag and drop widgets.
- Wait times, drop-out rates and talk time per person.
- Call quality by handset model and internet provider, so a bad line is found, not guessed.
- Call IQ, in preview: transcripts, summaries and a sentiment score for recorded calls.
Calls where your customer data is
Connect a CRM and every call is logged against the customer, the record pops as the phone rings, and a new caller can become a contact on the spot. Something we do not list? A webhook can carry a call event into it.
Included, not an add-on
The portal is built so you can do most things yourself. When you would rather ask, the support team is part of your monthly fee. Call, or open a case, and talk to someone who works on the product.
Developed, owned and hosted in Australia
myCloudPBX is developed by ECN in Queensland, with over 20 years behind it. Your data stays on servers in Australia, under Australian privacy law, and response times are measured from here, not from another continent.
Your extension follows you
Cisco, Yealink, Fanvil and Polycom handsets on the desk. Connect on Windows and Mac, or in the browser on your phone, with your chat, SMS and contacts wherever you sign in.
Made to fit the business, not the other way round
Hospitality
A module built for hotels and serviced apartments: guest extension management, room configuration and front desk calling. Businesses that run several brands get a call presentation for each one.
Digital fax
Send and receive faxes from your email, on any device. Every fax becomes a PDF you can store, share and search, and the fax machine goes to the recycling.
Built to stay up
Traffic moves around a busy or failed node on its own. Backups run on a schedule. Security updates go out without a maintenance window on your side. If your office loses its internet, calls follow the route you set in advance.
Talk to someone who knows the product
Book a demo, or leave your details and we will call you back.