Cloud phone system, built in Queensland

Phones, chat and SMS for your team. Reports for whoever runs them.

Connect puts chat, SMS and contacts in one app. The Service Portal shows what happened on every call, and Call IQ reads the recorded ones for you.

No obligation either way. Prefer to talk? Call 1300 346 042.

  • Hosted in Australia
  • Support included
  • Keep your numbers
The myCloudPBX Service Portal showing Call IQ: the call list with outcomes and sentiment, a priority queue, a call detail with summary and transcript, and the call journey
Two ways in

One phone system, two apps

Your team lives in Connect. The people who run the phones live in the Service Portal. Both sign in with the same account.

myCloudPBX Connect

For everyone on the team

Chat, SMS and contacts in one app

  • Direct messages and channels, with files and images.
  • SMS from your workspace numbers, with the whole team able to see the thread.
  • People and contacts in one searchable directory.
  • CRM Smart-Open finds the caller in your CRM when a call comes in.
  • Voicemail, fax and screen share without leaving the app.
  • Windows, Mac, or the browser on any device.
See everything in Connect

Service Portal

For the people who run the phones

Every call, every handset, every report

  • Call reports as PDF or CSV, on screen or emailed daily, weekly or monthly.
  • Every call with the journey behind it: who rang, which queue, who answered.
  • Call IQ reads recordings for you: transcripts, summaries and sentiment. In preview now.
  • Online Users shows which handsets are registered, and restarts one from your desk.
  • Sign in with two-factor authentication. One login covers every phone system you manage.
See the reports Sign in
What you get

Everything a business phone system should do

From a three-person office to a business with sites in every state. Add users and numbers as you grow.

Call Data

Know what happened on the phones this week

How long callers waited, who gave up, and who picked up. Read it on screen, or have it emailed every Monday.

  • Answer report with service level and abandoned calls.
  • Unreturned missed calls, so nobody waits for a call back.
  • Call quality by handset model and internet provider.
Why myCloudPBX
The Service Portal's Call Data overview: calls, answered, call quality, recordings transcribed, and the shape of the week
Call IQ ยท Preview

Call intelligence: your recorded calls, read for you

Nobody has time to listen back to every call. Call IQ does. Each recorded call gets a transcript, a short summary and a sentiment score, and the day's calls are ranked so the ones that need a person come first.

  • Find the moment a call turned, and jump straight to it in the recording.
  • Catch an unhappy caller the same day, before they call somewhere else.
  • Search what was said across every call, in plain language.
Call IQ in detail

Call IQ is in preview. Ask us about early access for your phone system.

Integrations

Works with the tools you already use

Calls show up in your CRM as they happen. Bring Microsoft Teams calling onto the same numbers, or wire a webhook into anything else.

Microsoft Dynamics 365 HubSpot Zoho Zendesk Pipedrive Webhooks

How each integration works

20+

Years in Queensland

Australian owned, Australian hosted

myCloudPBX is developed in Queensland and has been for over 20 years. Your calls and your data stay on servers in Australia, and the support line is answered here too.

Support is part of the plan

The portal is built for self-service, and when you would rather ask, the support team is included in your monthly fee. Call 1300 346 042 or open a case, at no extra charge.

Built to stay up

Traffic moves around a busy or failed node on its own, backups run on a schedule, and if your office loses its internet, calls follow the route you set in advance.

Who it's for

Built for the way your business answers the phone

The same system, set up differently for a three-person office, a business with sites in every state, or a hotel with 200 rooms.

Small business

Sound like a bigger business, on a system you can run yourself.

For small business

Multi-site

One system across every office, with hours, numbers and reports per site.

For multi-site

Hospitality

Guest extensions, room configuration and front desk calling, built in.

For hospitality

Partners

Refer it and earn a commission, or sell it under your own brand.

For partners
Switching

Moving from another phone system? Bring everything with you.

Your numbers, your call flows, and in most cases your handsets. The old system keeps ringing until the new one takes over.

  1. 1

    We map what you have

    Numbers, people, the greeting, the after-hours rule, the queues. Bring your phone bill and we work from that.

  2. 2

    You test it alongside the old system

    The new system is built and your team signs in to Connect while the old phones are still live.

  3. 3

    Your numbers port on the agreed date

    Calls arrive on myCloudPBX from that moment. The old service keeps ringing right up to it, so there is no gap.

Questions

The things people ask before they switch

Something we haven't covered? Call 1300 346 042 or .

Get a quote for your team

Tell us your team size and we send a price. Or book fifteen minutes with someone who knows the product.